VCU RRTC

This webcast is designed for current and potential business owners and those who support them. The session introduces a series of interest-based negotiation elements useful for solving common management problems. The intent is to establish good working relationships with suppliers, work effectively with funders such as Vocational Rehabilitation, and to deliver customer service that secures lasting sales and minimizes conflicts between buyers and sellers. Concepts covered include understanding and managing the Change Cycle and the causes of conflict and matching negotiation strategies to specific business situations.